Helpdesk Administrator
About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
The Faculty of Health, Education, Medicine and Social Care (HeMS) is our largest faculty; with 400 staff serving over 5,000 students, it also includes our new School of Medicine. Our Faculty offers a range of undergraduate and postgraduate courses, including doctoral level studies. All our courses are designed with students at their heart and are taught by our award-winning academics, with the benefit of high-end facilities which mirror real-life working environments.
We are seeking a competent receptionist and administrator who has a range of GCSEs at A-C grade, including English and Maths for our Cambridge helpdesk in our Young Street building who is IT literate with a sound knowledge of Microsoft Office 365 and who has the commitment and ability to provide fast and useful guidance and help to our customers; students, staff, and members of the public both face to face and via telephone and email.
You will mainly be assisting students, staff, and members of the public with their queries but some administrative and housekeeping duties will also be required.
You’ll need to be able to communicate effectively to understand our customers needs and offer solutions. Therefore you’ll need to be customer-orientated and patient.
For informal enquiries please contact Terri Rayner, Course Administration Team Leader at terri.rayner@aru.ac.uk
Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
This role does not qualify for visa sponsorship under the point-based system and is therefore only open to applicants with the right to work in the UK.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.